Lost ID and/or PIN
In the event you have lost your Online Banking ID or your PIN number, please contact your nearest branch . Please do not fill out another enrollment form, we cannot issue more than one Online Banking ID per customer. Also please be sure that you are a First Bank & Trust customer. We get a number of calls and emails everyday from people in California, Colorado, Missouri, etc. who think we are their First Bank. If you do not bank in Tennessee or Virginia we are not your bank.

Account is Locked
As a security measure, Online Banking accounts are locked after three unsuccessful attempts to sign in or after 90 days of inactivity. This means that three times the wrong PIN was entered when trying to access your account. Your account will have to be unlocked manually and reset to its original password. Please contact your nearest branch, or if your online banking ID is enabled for password self reset, you can unlock the account yourself.

How to Reset Your Password
Click here for instructions

When I click on Sign In Now I get a Blank Screen
You may notice on the blue title bar at the very top of your browser that it says 128 bit encryption required. That is the problem, your browser needs to be upgraded to handle the 128 bit encryption scheme that we use to secure your transactions on online banking. The easiest way to solve this is to download the most recent version of Internet Explorer, which is version 6. If you follow the link below it will walk you through that process. One important step is that when the program starts to download it will ask if you want to save the program to disk or run it from its current location. Choose to run it from its current location. www.microsoft.com/windows/ie/default.asp

One or more of my accounts isn't showing up
Simply send an email to info@firstbank.com with your name and the account numbers that you need added. Please include a daytime phone number in case we need to talk with you.

How to search for transactions
Click here for instructions

Pre-Authorization Charges
Whenever you use your VISA Check Card a pre-authorization charge occurs. This may be for the amount of the purchase or in a case where the final amount is not known, such as when buying gas, it may be for $1.00. This is for the merchant to verify that your card is active and has sufficient funds. When the final settlement transaction hits your account, there is also a credit transaction posted to clear the initial pre-authorization charge. That is what the Clear POS Pre-Auth represents. It stands for Clear Point Of Sale Pre-Authorization. In our processing that evening all of the pre-authorization activity will be dropped from your account and only the actual charge will show.

I am trying to look at transactions from six months ago and the system tells me there aren't any
Live transactions are only kept on our system for 180 days. Because of the volume of transactions that we process it is impractical to keep them on the system any longer than that. To view account activity beyond 180 days choose Statement and Notice Inbox and you can view your statements for the past year.

Still need help?
Contact your area branch location or email info@firstbank.com